Shipping & Return
Our Delivery Policy
We will send out your product once payment is being receive by the next working day subject to availability of the products. There are a few ways, you can make your payment to us. We accept PayPal and Offline payment method. For offline payment mode, you can make payment via using pay now to Under UEN 202113036D or to Maybank Account Name (1) JJR SERVICES PTE. LTD. Account Type FlexiBiz (Current) Account Account Number 04041089224 Our Delivery timing are from Monday to Friday excluding weekend and Public Holidays. Customers are able to choose these 2 timings range between from morning time slot 10am to 2 pm or the afternoon time slot from 2pm to 6pm. Kindly do take note that we don't provide any evening or night delivery services. Once payment is being receive, we will be contacting with you for which is the preferred date and time slot for you to be available to receive your products and also installation date and time.
Return & Refund Policy
Our exchange and refund policy are within 7 days upon products being deliver. Any later then that we are unable to process any refunds or exchange. However do take note that all refunds and exchange is all subjected to case by case basis. We will try to schedule our installations on the same day upon customers received their orders if not will be on the next following day for installation of Built-In-Hobs and hoods. We will only accept return upon receiving the product is being defective or is damage upon verify by our installers. Customers will need to take a photo of the products that is being defective if they purchase on their own with the invoice and send to our what app number @ 81278720 we will get back to you guys upon receiving the photos. However do take note if size dimensions aren't able to fit well, we wont do any refunds as all of our products we did provide size dimensions for viewing before purchasing. Our Installers are not train to do any modification of the table top if the set that purchase was due to wrong sizing and unable to fit perfectly. please contact your own contractor to do necessary modifications. If you are unsure of which product fit your dimension well, you could always grab a measuring tape and measure the table top to see when products fit you well. Alternatively you could contact us to help you do the measurement however do take note there will be $30 nett price for our installer to come down and take the dimension and they will be able to advise you which model that fit your table top perfectly fine.
Tracking your Order
On the actual delivery date there will be a 2 time slots for our customer to choose from. It will be either the morning time slot 10am to 2 pm or the afternoon time slot from 2pm to 6pm The logistics will be only be able to advise and contact you what the timing they will be able to reach your place.
Privacy Policy
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. What We Collect We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers. What We Do With The Information We Gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.